M25 Chauffeurs Ltd – Chauffeur Driven Car Hire London
M25 Chauffeurs Ltd provides professional chauffeur-driven luxury car hire services across London and throughout the United Kingdom. We are committed to delivering the highest standards of safety, professionalism, and customer satisfaction.
By making a booking with M25 Chauffeurs Ltd, you agree to the following Terms & Conditions.
1. Company Information
Company Name: M25 Chauffeurs Ltd
Registered Office: 124 City Road, City of London, EC1V 2NX, United Kingdom
Telephone: +44 207 859 4409
Mobile: +44 7367 059014
Email: admin@m25chauffeurs.com
Website: www.m25chauffeurs.com
M25 Chauffeurs Ltd operates under Operator Licence No. 0094490101 issued by Transport for London (TfL) – London Taxi & Private Hire.
Associated trading names include:
Wedding Car Hire Experts
Chauffeur Services London
Jamoat Group
2. Definitions
Agreement – These Terms & Conditions, together with any confirmed booking.
Booking – A confirmed request for chauffeur services made by the client and accepted by M25 Chauffeurs Ltd.
Client – The person or organisation making the booking.
Passenger – Any person travelling in the vehicle.
Vehicle – The vehicle provided for the service or a suitable substitute if required.
Hire Period – The time period during which the vehicle and chauffeur services are booked.
Pick-up Time – The agreed time the chauffeur will arrive at the pick-up location.
Pick-up Address – The location where the service begins.
Price – The agreed cost of the services provided.
Unacceptable Behaviour – Behaviour considered dangerous, illegal or inappropriate, including excessive intoxication, aggression, smoking in the vehicle or illegal activities.
3. Bookings
3.1 All bookings are subject to availability and confirmation by M25 Chauffeurs Ltd.
3.2 Bookings should ideally be made at least 24 hours before the requested pick-up time, although last-minute bookings may be accepted depending on availability.
3.3 All booking confirmations will be sent by email.
3.4 Any amendments to bookings (changes of time, route, stops, or passenger numbers) must be requested as soon as possible and may incur additional charges.
4. Cancellation Policy
4.1 All cancellations are subject to a £100 administration fee.
4.2 Cancellations made within 7 days of the booking will incur a charge of 50% of the total booking price.
4.3 Cancellations made within 24 hours of the pick-up time will incur a charge of 100% of the booking price.
4.4 Wedding bookings are non-refundable once confirmed.
4.5 If the passenger fails to appear at the agreed location and time (“No-Show”), the full booking cost will be charged.
5. Airport Transfers
5.1 For airport arrivals, the chauffeur will monitor flight information to adjust for early or delayed arrivals where possible.
5.2 Complimentary waiting time includes:
- 60 minutes for airport pick-ups after the flight has landed
- 15 minutes for standard pick-ups
5.3 After the complimentary waiting period, waiting time will be charged at the applicable hourly rate.
5.4 Parking charges at airports will be added to the final invoice where applicable.
6. Hire Period & Mileage
Standard full-day hire includes:
- 10 hours service
- 100 miles per day
Wedding hire includes:
- 10 miles per hour booked
Additional mileage or extended hire time will be charged at the applicable rate, depending on the vehicle booked.
7. Chauffeur Service
7.1 Chauffeurs will wear professional attire, including a formal suit, shirt and tie or official chauffeur uniform.
7.2 Chauffeurs will always operate vehicles in accordance with UK traffic laws and safety regulations.
7.3 Passengers may not request the chauffeur to exceed speed limits or drive in an unsafe manner.
7.4 Routes will normally be chosen by the chauffeur based on traffic conditions unless a specific route has been agreed in advance.
8. Vehicle Substitution
M25 Chauffeurs Ltd reserves the right to substitute a vehicle of equal or higher standard if the originally booked vehicle becomes unavailable due to unforeseen circumstances.
9. Passenger Behaviour
9.1 The client is responsible for the conduct of all passengers.
9.2 Passengers must not:
- Smoke inside the vehicle
- Consume illegal substances
- Behave aggressively or abusively
- Damage the vehicle
9.3 The chauffeur may terminate the journey if passengers engage in unacceptable behaviour.
9.4 In such circumstances, the booking will still be charged in full.
10. Vehicle Damage & Cleaning
The client is responsible for any damage caused by passengers.
A minimum cleaning fee of £100 will be charged if a vehicle requires additional cleaning due to spills, sickness or other contamination.
Additional charges may apply if the vehicle must be temporarily removed from service.
11. Luggage
Passengers may carry a reasonable amount of luggage suitable for the booked vehicle.
If luggage exceeds vehicle capacity, the chauffeur may refuse to transport additional items.
M25 Chauffeurs Ltd accepts no responsibility for loss or damage to personal belongings left in vehicles.
12. Child Seats
Child seats may be provided upon request, but are subject to availability.
Passengers are responsible for ensuring that child seats are correctly installed and suitable for the child travelling.
13. Pricing & Additional Charges
The quoted price includes the agreed service only.
Additional charges may apply for:
- Waiting time
- Additional stops
- Extended hire time
- Excess mileage
- Airport parking
- Tolls or congestion charges
- Overnight accommodation for chauffeurs on long-distance journeys
VAT will be added where applicable.
14. Payment Terms
Payment methods accepted include:
- Debit card
- Credit card
- Bank transfer
- Cash (by prior arrangement)
Credit card payments incur a 3.5% processing fee.
Unless agreed otherwise, full payment must be received at least 7 days before the service date.
Approved account customers must pay invoices within 14 days of the invoice date.
Late payments may incur interest at 3% above the Bank of England base rate.
15. Liability
15.1 M25 Chauffeurs Ltd will provide services with reasonable care and professionalism.
15.2 Our liability for any claim shall not exceed the total amount paid for the booking.
15.3 We shall not be liable for:
- Loss of business or profits
- Missed flights or events due to traffic or external factors
- Indirect or consequential losses
Nothing in these terms excludes liability for death or personal injury caused by negligence.
16. Force Majeure
M25 Chauffeurs Ltd shall not be liable for delays or failure to perform services due to events beyond reasonable control, including:
- Severe weather
- Road closures
- Industrial disputes
- Government restrictions
- Major traffic incidents
17. Privacy & Data Protection
M25 Chauffeurs Ltd respects your privacy and complies with UK GDPR and the Data Protection Act 2018.
Personal information collected during bookings will only be used for:
- Processing bookings
- Providing services
- Customer communication
- Legal or regulatory compliance
We do not sell or share customer data with third parties except where required to provide the service.
18. Confidentiality
Both parties agree to treat confidential information received during the booking process as private and not disclose it without consent unless required by law.
19. Termination
Either party may terminate a booking if the other party commits a material breach of these Terms & Conditions and fails to remedy it within 14 days of written notice.
Termination does not affect any outstanding payment obligations.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.